Privacy Policy – SKSDream

Privacy Policy

Introduction
This Privacy Policy describes how SKS DREAM and its affiliates collect, use, share, protect, or otherwise process your information/personal data through our website https://sksdream.com (hereinafter referred to as “Platform”). You may browse certain sections of the Platform without registering. Our services are available only in India, and your data will primarily be stored and processed in India.

By using this Platform, providing your information, or availing of any product/service, you agree to the terms of this Privacy Policy, the Terms of Use, and applicable product/service terms, and to be governed by Indian laws, including data protection and privacy laws. If you do not agree, please do not use the Platform.

Information Collection
We collect information when you use our Platform, services, or interact with us. This may include, but is not limited to:

  • Personal data such as name, date of birth, address, telephone/mobile number, email.
  • Identification or address proof provided by you.
  • Sensitive personal data, such as bank account, credit/debit card information, biometric data (with consent), to enable specific features.

You have the choice not to provide certain information by not using particular services or features. We may also track your behavior, preferences, and other data you choose to provide.

Use of Information
We use your data to:

  • Provide and improve our services.
  • Assist sellers and partners in order fulfillment.
  • Enhance customer experience, resolve disputes, and troubleshoot issues.
  • Inform you about offers, products, and updates.
  • Customize your experience on the Platform.
  • Detect and prevent fraud, errors, or criminal activity.
  • Conduct marketing research, analysis, and surveys.

Your access to certain services may be affected if permission is not provided.

Sharing of Information
We may share your data:

  • Internally within our corporate group and affiliates.
  • With sellers, business partners, third-party service providers (including logistics partners), payment instrument issuers, and reward programs.
  • To comply with legal obligations or enforce our Terms and Policies.
  • With government agencies or law enforcement as required by law or to protect users, rights, property, or public safety.

We are not responsible for the privacy practices of third-party business partners; please review their privacy policies.

Security
We adopt reasonable security measures to protect your data against unauthorized access, disclosure, loss, or misuse. However, transmission over the internet cannot be guaranteed to be completely secure. Users are responsible for protecting login credentials and account information.

Data Retention and Deletion
You may delete your account via your profile settings or by contacting us. Pending grievances, claims, or shipments may delay account deletion. Deleted accounts will lose access to all information. We retain data only as long as necessary or as required by law. Anonymized data may be retained for research and analytics.

Your Rights
You may access, rectify, or update your personal data using Platform functionalities.

Consent
By providing your information, you consent to its collection, storage, use, and disclosure in accordance with this Privacy Policy. You may withdraw consent by contacting our Grievance Officer. Withdrawal may restrict access to certain services but is not retrospective.

Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be notified as required under applicable laws.